Our Hours of Operation
We understand that sometimes it may be necessary to perform labor outside of normal business hours. A great example is that many customers prefer to schedule services that require network downtime once all staff has left for the day. Or perhaps there is an urgent deadline that needs to be beat, like setting up a new server before work needs to resume. In any case, our after hours rates are higher (as is indicated on the rates page). Below are our official hours and holidays:
- Normal Business Hours: Monday through Friday, 9:00AM to 5:00PM, except holidays (see below).
- Extended Business Hours: all hours outside of Normal Business Hours except holidays (see below).
- Allora Holidays: Allora observes the same holidays as the federal government: New Years, Labor, Columbus, Martin Luther King, Memorial, Independence, George Washington, Veterans, Thanksgiving and Christmas Days.
- Each of our employees also get their birthday off, along with flexible hours and good benefits (see our employment page to find more information). Regardless, another Allora technician will always be available, except on the holidays mentioned explicitly above.
We make ourselves available to all of our customers during Normal Business Hours (NBH). Customers may also choose to schedule services during Extended Business Hours (EBH), but we do not guarantee that we'll be available, unless stated beforehand in your Customer Agreement. Furthermore, receiving service during Extended Business Hours requires the agreement of your technician (or an alternate). If you want guaranteed service during Extended Business Hours (and beyond), then this must be stated in your Customer Agreement.
