Customer Agreements for Raleigh businesses

Allora encourages and rewards customers who want to sign a Customer Agreement by giving them guaranteed service and discounted hourly rates. Customer Agreements are divided into at least three parts:: the Agreement itself, which provides an outline for the basic terms and conditions of the contract between Allora and the Customer, an Exhibit specifying our rates for service, and an Exhibit meant to inform of services and payment terms specific to that Customer. Allora's Customer Agreements cover the following types of service:

· Monthly Maintenance Services. These services are scheduled to occur on a monthly basis in order to maintain customer`s computer network with reliability and security. They include inspections, updates, backups, scans and workplace optimization. Customers receive a 25% discount off of these Monthly Maintenance Services.

· Prescheduled Services. Customers may choose to purchase a specific amount of hours each month in which Allora will perform services at the customer's direction and at a set schedule. Customers will receive a 25% discount off the hours for which they enlist Prescheduled Services.

· Emergency Support Services. This service guarantees that an Allora technician will respond to a call requesting emergency support within a certain amount of time.

· Hosting Services. Allora offers different packages designed to host a customer`s website and email reliably and affordably.

Here's a quick breakdown of the advantages of having a contract from both a client's and Allora's perspectives:

Client Benefits

Allora Benefits
  • 25% savings on scheduled IT services
  • Task list allows proactive service vs reactive. Labor cost is cut and unexpected down time is avoided
  • With good scheduling comes order and discipline. The order prevents potentially overlooked or ignored IT tasks
  • Guaranteed response time for whatever urgent tech support requests that may arise from unexpected problems
  • Projects being approved by designated staff members before any work begins will prevent any surprises in the final bill, which could throw of a budget
  • 1 year commitment
  • Maximizes our scheduling system by eliminating most appointment conflicts and allowing better response time for unexpected events
  • Business relationship and regulations are solidified in writing

Monthly Maintenance and Prescheduled Services are scheduled in advance with re-occurrence in mind: for example, the third Wednesday of every month at 10:00AM. This means that Customers can anticipate technical support availability by knowing in advance when service will occur, and can appropriately plan for it  and any downtime that may occur. Emergency Support Services occur strictly on an as-needed basis while all Hosting Services will occur continuously.

Customer Agreements are created and put in effect for a time period of one year after they are signed, and if the customer does not submit a written request for termination 30 days prior to the end of the year,  the contract will automatically renew as is for an additional year. All service rates are guaranteed to hold for the first year, and are subject to change only at the start of each renewal period per review. Signing customers must agree to pay for all contracted services from the start date through the end of the contract period.