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If your business depends on the uptime of your server server and technical continuity around the clock, you should consider our availability services. There are many unplanned events that might result in a server going down-from difficulties such as power outages, bandwidth problems, or hardware malfunctions, to external threats like hacker attacks, fires, floods or other environmental conditions. While there are steps that can be taken to mitigate the risk of these occurrences, there is, unfortunately, no guarantee that a server will be constantly connected to the Internet or local network. However, we can set up a system by which we monitor the availability of your server, so that we will be alerted promptly when any problems arise.

An Allora Network Technician can arrange full-time system monitoring for one domain, including email, web and ftp hosting services. In the event that any of the services become unavailable to the general Internet for more than fifteen minutes, an ALLORA Technician will be alerted via cellular phone. As quickly as possible, but no later than prior to the Next Business Day, an ALLORA technician will proceed by manually checking for service, and, if necessary, initiate Emergency Support Service according to the terms of the Customer Agreement. Any necessary configuration changes and Emergency Support Services will be billed at our hourly rate.

An Allora Technician will arrange full-time system monitoring for up to five domains, including email, web and ftp hosting services. Furthermore, an Allora Technician will set up critical condition monitoring, for example, environmental sensors, disk space threshold or AC power monitoring. In the event that any of the services are unavailable or compromised for more than fifteen minutes, an ALLORA Technician will be alerted by cellular phone. As quickly as possible, but no later than prior to the Next Business Day, an ALLORA technician will proceed by manually checking for service, and, if necessary, initiate Emergency Support Service according to the terms of the Customer Agreement. Any necessary configuration changes and Emergency Support Services will be billed at our hourly rate. The customer will be help responsible for the costs of any Special equipment necessary for this critical condition monitoring.